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Frequently Asked Questions
Everything you need to know about our collections, custom design, repairs, and the care we give every treasured piece.
Answers & Assurance
Browse Common Questions
Search by keyword or choose a category below. Still have a question? Our Parker team is always happy to help in person.
Do you offer online ordering and in-store pickup?
Yes. You may browse and purchase select pieces online, then choose complimentary in-store pickup at our Parker showroom or secure, insured home delivery. Our team personally inspects each piece before it leaves our hands.
Orders & ShippingHow long does shipping take and is it insured?
In-stock pieces typically ship within two to three business days. Every shipment is fully insured, signature-required, and sent via a trackable carrier so your jewelry arrives safely.
Orders & ShippingCan you create a custom-designed piece from my idea?
Absolutely. Our master jewelers collaborate with you from first sketch to finished heirloom. Bring an inspiration, a family stone, or simply a dream, and we will guide you through design, CAD rendering, and hand-finishing.
Custom DesignCan you redesign or reset a family heirloom?
Yes, heirloom reimagining is one of our most cherished services. We can reset treasured stones into a contemporary setting or restore an antique piece, preserving its story while giving it new life to wear every day.
Custom DesignWhat repairs can your bench jewelers perform?
Our highly trained bench jewelers handle ring sizing, prong retipping, stone tightening, chain and clasp repair, and delicate antique restoration. Your treasures never leave our care, and we will always review the work with you before beginning.
Repairs & ServiceDo you service watches and replace batteries?
We do. Our watch services include battery replacement, band adjustments and sizing, and comprehensive servicing to keep your timepieces running flawlessly for years to come.
Repairs & ServiceDo you provide certified appraisals?
Yes. Our on-site experts provide professional, certified appraisals suitable for insurance and estate purposes. Each appraisal reflects current market value and thorough documentation of your piece.
Appraisals & CareHow often should I have my jewelry cleaned and inspected?
We recommend a professional cleaning and prong inspection every six months for pieces you wear regularly. Stop by anytime for a complimentary cleaning that keeps your jewelry shining for generations.
Appraisals & CareAre your diamonds and gemstones ethically sourced?
Every diamond and gemstone we offer is high-quality and ethically mined, sourced through trusted partners who share our commitment to responsible practices and honest craftsmanship.
Appraisals & CareWhat is your return and exchange policy?
Unworn, non-custom pieces in their original condition may be returned or exchanged within 30 days with proof of purchase. Custom and engraved pieces are made just for you and are final sale. We are always happy to walk you through the details.
Returns & WarrantyDo your pieces come with a warranty?
Yes. Our jewelry is backed by a manufacturing warranty covering defects in materials and craftsmanship. Routine wear and accidental damage are addressed through our affordable repair services.
Returns & WarrantyWe could not find a match for your search. Try a different keyword, or reach out and we will answer personally.
The Parker Promise
Still Have a Question?
When you walk through our doors, you are not just a customer, you are our neighbor. Our knowledgeable, friendly staff is here to educate, guide, and ensure you leave with a piece you truly love. Reach out anytime and we will answer personally.
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